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Frequent Flyer Terms & Conditions
Frequent Flyer Terms & Conditions
Frequent Flyer Terms & Conditions
Preferred Hotel Group reserves the right to make changes to the Frequent Flyer program at any time without notice.

In order to qualify for a retroactive mileage claim, your reservation must be booked via the Preferred Hotel Group Channels (Preferred brand websites, Preferred Call Centers or Travel agents using a Global Distribution System).

Claims for reservations booked directly with the hotels or via third party websites and outside vendors should be addressed to the respective properties.

The following rates do not qualify: government rates, package rates, negotiated corporate rates, tour operator rates, employee rates, travel industry rates and group rates. Confirm details with the hotel upon check-in. Miles may not be awarded on all rates at all hotels.

Guests are eligible to claim miles for qualifying stays up to 6 months after the departure date from a participating hotel. To request mileage retroactively, please fax the hotel invoice and your request to: +1 312 913 1312 Attention: Frequent Flyer Retro Claim Desk. You can also email your request to fflyers@preferredhotelgroup.com.

*Hotel Terms and Conditions apply

Frequent Flyer Non-Participating Properties
The following hotels do not participate in the Frequent Flyer program at all. They will not award mileage and are considered inactive in the program. Any hotel not listed here is considered an active participant in the program.
Country
State
City
Brand


Enchantment ResortEnchantment Resort
Sedona, Arizona
United States
Preferred Hotels & Resorts

Hotel Information
Post Ranch InnPost Ranch Inn
Big Sur, California
United States
Preferred Boutique

Hotel Information
Casa Palmero at Pebble BeachCasa Palmero at Pebble Beach
Monterey/Pebble Beach, California
United States
Preferred Boutique

Hotel Information
The Inn at Spanish Bay - Pebble BeachThe Inn at Spanish Bay - Pebble Beach
Monterey/Pebble Beach, California
United States
Preferred Hotels & Resorts

Hotel Information
The Lodge at Pebble BeachThe Lodge at Pebble Beach
Monterey/Pebble Beach, California
United States
Preferred Hotels & Resorts

Hotel Information
The Kahala Hotel and ResortThe Kahala Hotel and Resort
Honolulu, Hawaii
United States
Preferred Hotels & Resorts

Hotel Information
The Peninsula ChicagoThe Peninsula Chicago
Chicago, Illinois
United States
Preferred Hotels & Resorts

Hotel Information
Red Rock Casino, Resort & SpaRed Rock Casino, Resort & Spa
Las Vegas, Nevada
United States
Preferred Hotels & Resorts

Hotel Information
The Peabody MemphisThe Peabody Memphis
Memphis, Tennessee
United States
Preferred Hotels & Resorts

Hotel Information
Hotel ZaZa DallasHotel ZaZa Dallas
Dallas, Texas
United States
Preferred Hotels & Resorts

Hotel Information
Hotel ZaZa HoustonHotel ZaZa Houston
Houston, Texas
United States
Preferred Hotels & Resorts

Hotel Information
The LanesboroughThe Lanesborough
London, 
United Kingdom
Preferred Hotels & Resorts

Hotel Information
ROYAL PARK HOTEL THE SHIODOME, TOKYOROYAL PARK HOTEL THE SHIODOME, TOKYO
Tokyo, 
Japan
Sterling Hotels

Hotel Information
Rosa GrandRosa Grand
Milan, 
Italy
Preferred Hotels & Resorts

Hotel Information
Savoia Excelsior PalaceSavoia Excelsior Palace
Trieste, 
Italy
Preferred Hotels & Resorts

Hotel Information
Splendid VeniceSplendid Venice
Venice, 
Italy
Preferred Hotels & Resorts

Hotel Information
The Fullerton Bay HotelThe Fullerton Bay Hotel
Singapore, 
Singapore
Preferred Hotels & Resorts

Hotel Information
The Fullerton Hotel SingaporeThe Fullerton Hotel Singapore
Singapore, 
Singapore
Preferred Hotels & Resorts

Hotel Information
The FlemingThe Fleming
Hong Kong, 
Hong Kong
Sterling Hotels

Hotel Information
The Upper HouseThe Upper House
Hong Kong, 
Hong Kong
Preferred Boutique

Hotel Information
The Richardson Hotel & SpaThe Richardson Hotel & Spa
Perth, Western Australia
Australia
Preferred Boutique

Hotel Information
Parkyard Hotel ShanghaiParkyard Hotel Shanghai
Shanghai, 
China
Summit Hotels & Resorts

Hotel Information
Mulia Resort & Villas – Nusa Dua, BaliMulia Resort & Villas – Nusa Dua, Bali
Jakarta, Bali
Indonesia
Preferred Hotels & Resorts

Hotel Information
The Blue Sky Hotel and TowerThe Blue Sky Hotel and Tower
Ulaanbaatar, 
Mongolia
Preferred Hotels & Resorts

Hotel Information
Cape Royale Luxury Hotel & ResidenceCape Royale Luxury Hotel & Residence
Cape Town, 
South Africa
Preferred Hotels & Resorts

Hotel Information

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